STORE POLICY

At Designs_GioFreeBird, we’re committed to providing you with high-quality, customizable drinkware and a seamless shopping experience. Below are our store policies to help you understand how we operate.

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Ordering Process

• How to Order: Shop online at [Your Website URL] or contact us directly at info@GioFreebird.com or +1 562-881-6289 for custom inquiries.

• Customization: Add designs like names or forms to tumblers and mugs, choosing from colors such as Red, Blue, Green, Yellow, Purple, Black, White, Pink, Orange, Gray, and Silver.

• Order Confirmation: You’ll receive an email confirmation with your order details once submitted. Check spam/junk folders if it doesn’t arrive within 24 hours.

• Processing Time: Standard orders process in 1-3 business days; personalized items may take 2-3 additional days.

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Payment Methods

• We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay/Google Pay.

• All prices are in USD, and payment is due at checkout.

• For security, we don’t store payment details; transactions are processed via encrypted third-party gateways.

• Failed payments will delay processing; we’ll contact you to resolve within 48 hours.

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Shipping

• Full details are in our Shipping Policy, but here’s the gist:

  • Domestic: $5.99 standard (3-7 days), $12.99 expedited (1-3 days), free over $50.

  • International: $15.99 (7-21 days).

  • Trackable shipping via USPS, UPS, or FedEx; contact us if issues arise.

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Returns & Exchanges

• See our Return & Exchange Policy for specifics:

  • 30-day window for unused, non-personalized items.

  • Personalized items (e.g., custom tumblers) returnable only if defective.

  • Contact us at info@GioFreebird.com or +1 562-881-6289 to start the process.

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Cancellations & Modifications

• Orders can be canceled or modified within 24 hours of placement by emailing info@GioFreebird.com.

• After 24 hours, processing begins, and changes may not be possible, especially for custom items.

• Refunds for cancellations follow our refund timeline (7-10 business days).

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Customer Service

• Hours: Monday-Friday, 9:00 AM - 5:00 PM PDT (excluding U.S. holidays).

• Contact: Reach us at info@GioFreebird.com or +1 562-881-6289 for support with orders, customization, or questions.

• Response Time: We aim to reply within 1-2 business days.

• Follow us on Instagram and Facebook for updates, tips, and community fun!

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Privacy & Security

• We respect your privacy:

  • Personal info (name, address, email) is collected only for order fulfillment and communication.

  • We don’t sell or share your data with third parties beyond shipping carriers and payment processors.

  • Our site uses SSL encryption to protect your information.

• For details, email us to request our full Privacy Policy.

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Product Availability

• Items are subject to stock availability; we’ll notify you if an item is backordered (est. 5-10 days delay).

• Preorders may have longer lead times, noted at checkout.

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Warranty

• Products are warranted against manufacturing defects for 90 days from delivery.

• Contact us with photos of defects (e.g., cracked mug, faulty lid) for a replacement or refund.

• Misuse or normal wear (e.g., scratches from daily use) isn’t covered.

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Questions?

We’re here to help! Email info@GioFreebird.com, call +1 562-881-6289, or connect with us on Instagram and Facebook. Thank you for choosing Designs_GioFreeBird!