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SHIPPING & RETURNS

Shipping Policy

At Designs_GioFreeBird, we aim to get your orders to you quickly and reliably. Below are the details of our shipping process to ensure a smooth experience.

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Order Processing Times

  • Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).

  • Orders placed after 5:00 PM PDT will be processed the next business day.

  • Personalized items (e.g., tumblers or mugs with custom designs like names or forms) may take an additional 2-3 days for processing.

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Shipping Methods and Costs

  • Domestic Shipping (United States):

    • Standard Shipping: $5.99 flat rate, 3-7 business days.

    • Expedited Shipping: $12.99 flat rate, 1-3 business days.

    • Free Shipping: Available on orders over $50.00 (excluding preorders or backordered items).

  • International Shipping:

    • Standard International: $15.99 flat rate, 7-21 business days (varies by destination).

    • Customers are responsible for customs duties, taxes, or import fees, which are not included in shipping costs.

  • We ship via USPS, UPS, or FedEx, depending on your location and selected method.

  • Shipping costs may vary for oversized or heavy items (e.g., large tumblers); additional fees will be calculated at checkout.

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Shipping Destinations

  • We ship to all 50 U.S. states, including Alaska and Hawaii, and to select international countries (contact us for a full list).

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Local pickup is available at [Store Address] during business hours; select this option at checkout if applicable.

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Customizable Products

  • For items like tumblers and mugs, you can add designs such as names or forms in colors including Red, Blue, Green, Yellow, Purple, Black, White, Pink, Orange, Gray, and Silver. Please allow extra processing time for these orders.

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Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • Track your package directly on the carrier’s website (USPS, UPS, or FedEx).

  • Tracking updates may take 24-48 hours to appear.

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Shipping Restrictions

  • Some items (e.g., aerosols, perishables) may have shipping restrictions due to carrier regulations or international laws. These will be noted at checkout.

  • Delays may occur due to weather, holidays, or carrier issues; we’re not responsible for these external factors but will assist with tracking.

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Lost or Damaged Shipments

  • If your order is lost or arrives damaged, contact us at info@GioFreebird.com or +1 562-881-6289 within 14 days of the estimated delivery date.

  • We’ll work with you and the carrier to resolve the issue, offering a replacement or refund as needed.

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Questions?
Have more questions about shipping? Reach out to us at info@GioFreebird.com or call +1 562-881-6289. Follow us on Instagram and Facebook for updates and inspiration! We’re here to help!

Return & Exchange Policy

At Designs_GioFreeBird, we want you to love your purchase! If you’re not completely satisfied with your order, we’re here to make it right. Below are the details of our return and exchange process.

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Return Eligibility

  • Returns are accepted within 30 days of delivery for unused, undamaged items in their original packaging.

  • Personalized items (e.g., tumblers or mugs with custom designs like names or forms) are non-returnable unless defective, due to their custom nature.

  • Defective or incorrect items are eligible for return or exchange regardless of personalization.

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Exchange Eligibility

  • Exchanges are available within 30 days of delivery for unused items in original condition.

  • You can exchange for a different size, color (e.g., Red, Blue, Green, Yellow, Purple, Black, White, Pink, Orange, Gray, Silver), or non-personalized design, subject to availability.

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How to Initiate a Return or Exchange

  1. Contact us at info@GioFreebird.com or +1 562-881-6289 within 30 days of delivery to request a return or exchange.

  2. Provide your order number, item details, and reason for return/exchange (e.g., “defective tumbler,” “wrong color mug”).

  3. We’ll email you a return authorization and shipping instructions within 1-2 business days.

  4. Ship the item back to [Return Address] using a trackable carrier; include the original packing slip if possible.

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Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

  • For defective or incorrect items, we’ll provide a prepaid shipping label or reimburse reasonable return shipping costs (up to $10.00) upon receipt.

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Refund Process

  • Once we receive and inspect your return (typically 3-5 business days), we’ll notify you via email about approval.

  • Refunds will be issued to your original payment method within 7-10 business days, excluding original shipping costs.

  • For defective items, we’ll cover return shipping and refund the full purchase price.

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Exchange Process

  • Upon receiving your returned item, we’ll ship the replacement within 3-5 business days, subject to stock availability.

  • If the replacement costs more (e.g., upgrading from a 12oz to a 20oz tumbler), we’ll charge the difference; if less, we’ll refund the difference.

  • Shipping for exchanges is free within the U.S.; international exchanges incur standard shipping rates.

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Conditions for Approval

  • Items must be unused, unwashed, and free of damage (e.g., no scratches on tumblers, no stains on mugs).

  • Custom items with printing errors (e.g., misspelled names) due to our mistake qualify for free replacement; customer-provided errors are not eligible.

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Non-Returnable Items

  • Sale or clearance items marked “final sale.”

  • Items damaged by misuse or improper care (e.g., dishwasher damage on non-dishwasher-safe products).

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Questions?
Need help with a return or exchange? Reach out to us at info@GioFreebird.com or call +1 562-881-6289. Follow us on Instagram and Facebook for updates and support. We’re committed to your satisfaction!

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